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If You Are Having Difficulty with Your Label Printer

This chapter explains how to resolve typical problems you may encounter when using the Label Printer.

If you still have problems, see Related Information. If after reading the topics you are unable to resolve the problem, visit the Brother support website at support.brother.com.

Problem Solution

The Label Printer does not print.

  • Check that the Tape Cassette is inserted correctly.
  • If the Tape Cassette is empty, replace it. To order supplies and accessories, visit www.brother.com.
  • Check that the Tape Cassette Compartment Cover is securely closed.
  • Check that the Label Printer is on.
  • Check that the computer’s or mobile device’s Bluetooth setting is on.
  • Check that the Label Printer is connected to the computer or your mobile device via Bluetooth.
  • Check that the Label Printer is selected in the Brother iPrint&Label app.
  • Check that the Label Printer is not paired with another device.
  • Make sure the Label Printer and your mobile device or computer are close enough to communicate.
  • Check that the automatic Bluetooth reconnection setting of another computer or mobile device is not enabled.
  • Make sure no devices that emit radio waves (for example, a microwave oven) are located nearby.
  • Check that the correct printer driver is installed when printing from a computer.
  • Connect the Label Printer to your computer using the USB Cable (included) when printing from a computer.
  • If the Print Head is dirty, clean it with a cotton swab or optional Print Head Cleaning Cassette (TZe-CL4).
  • The tape does not feed correctly.
  • The tape gets stuck inside the Label Printer.
  • If the tape is bent, cut off the bent section.
  • If the tape is jammed, remove the Tape Cassette, remove the jammed tape, and then cut off any damaged tape.
  • Check that the end of the tape exits through the Tape Guide.
  • Confirm that the tape is pointed at the Tape Exit Slot.
  • Remove the Tape Cassette and insert it again.

An error occurred when using a mobile app.

Go to your mobile application’s settings menu and select Support > FAQs & Troubleshooting.

The screen has locked.

  • Reset the internal memory to the factory settings. For more information, see Related Topics.
  • Disconnect the AC Adapter and remove the batteries for at least 10 minutes.
The LCD remains blank after turning the power on. Check that the batteries are correctly installed or that the AC Adapter included with your Label Printer is correctly connected.

The LCD messages are displayed in a foreign language.

Set the LCD language you want. For more information, see Related Topics.

The Label Printer stops while printing a label.

  • Replace the Tape Cassette if striped tape is visible, as this indicates that you have reached the end of the tape.
  • Replace all batteries or connect the AC Adapter directly to the Label Printer.

Previously saved label files are not available.

All files saved in the internal memory are deleted when the batteries are weak or the AC Adapter is disconnected.

  • I cannot install the Printer Driver even if I follow the correct procedure. (Windows)
  • I cannot see my printer listed in P-touch Editor even though I have installed the Printer Driver. (Windows)
If you cannot use your Label Printer even though you have installed the Printer Driver:
  1. Download the Printer Driver Uninstaller from your model’s page at support.brother.com.
  2. Use the Printer Driver Uninstaller to remove the printer information.
  3. Run the Printer Driver Installer again and follow the on-screen instructions to proceed with the installation.

The ink ribbon is separated from the ink roller.

If the ink ribbon is damaged, replace the Tape Cassette. If it is not, leave the tape uncut and carefully remove the Tape Cassette, and then wind the loose ink ribbon back onto the spool.
image

Printed barcodes or QR codes cannot be read.

  • Change the tape. (Recommended: Black on white tape)
  • Enlarge the barcodes or QR codes using your barcode application, if possible.

I do not know the version number of the firmware for the Label Printer.

You can confirm the firmware version number and other information on the LCD. For more information, see Related Topics.

When the label is printed, there is too much margin (space) on both sides of the text.

  • Select Small Margin / 小, Chain / 省帶, or No Cut / 不裁切 options for smaller margins.

    For more information, see Related Topics.

  • After the last label prints, press image and image simultaneously to feed the tape, and then eject and cut the last label. Note that the Label Printer will feed approximately 23 mm of tape before the next new label when you use this method.

The font size cannot be increased.

The font is already the maximum size for the width of the label, or the label length has been set, so there is a limit on the font size to prevent exceeding the set length.

When multiple labels are printed, the last label is cut incorrectly.

When Chain / 省帶 is enabled, feed the tape to eject the last printed label.

I cannot update the printer’s firmware using the P-touch Update Software, Transfer Express, or Mac Update Tool.

Restart the printer and then try to update the firmware again. Do not press any buttons during the firmware update until the Home Screen is displayed automatically.

The Label Printer does not operate normally.

  • Reset the internal memory to the factory settings. For more information, see Related Topics.
  • Disconnect the AC Adapter and remove the batteries for at least 10 minutes.
Related Information
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