[1]
Can I use the Licensed Designs I purchased in the past with any new Brother machines I add to my collection?
Can I transfer my Licensed Designs to multiple machines?
Of course! You can transfer purchased Licensed Designs to other compatible Brother machines after you have registered them in the Artspira app.
Licensed Designs must be transferred to each machine individually.
[2]
I moved to another country or region and changed my location in the app.
Now I can't see the Licensed Designs I purchased before I moved. What should I do?
Some functions and data may be hidden or unavailable if regional settings are changed.
To use purchased content, change your location setting to the country/region where you purchased the Licensed Designs to view them again.
[3]
I moved to another country or region and can no longer purchase Licensed Designs. What should I do?
Licensed Designs are available only in certain countries/regions.
We're working on making Licensed Designs available all over the world, and are sorry we can't support you in your new home yet.
[4]
Licensed Designs are not available in my country or region. What should I do?
We're working on making Licensed Designs available all over the world, and are sorry we can't support you in your new home yet.
[5]
I accidentally purchased embroidery data instead of cutting data.
Or the opposite situation.
Will I receive a refund?
We're very sorry, but we cannot issue refunds.
[6]
When I try to make a purchase, the message "M3331### Code" appears.
What happened and what should I do?
If message like this appears, there may have been a purchasing error.
Tap the Troubleshooting link to see how to resolve the issue.
Tap here "Troubleshooting". [PDF/150KB]
[7]
When I try to make a purchase, the message "Payment cannot be made from this device because the selected design is being paid from another device." appears.
What happened and what should I do?
You may be trying to make a purchase from another device using the same Artspira ID.
In this case, please complete or cancel the purchase on the other device.
If you cancel, there will be a short delay before you can make the purchase again on a different device.